Shipping Policy
Thank you for visiting and shopping at www.mommegleaux.com. The following information are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are made to order which will be processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume in orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.
Shipping Rates & Delivery Estimates for USPS
USPS First Class Package: Ships within 1-3 business days. Shipping rates are calculated by shipping destination.
Priority Mail: Ships within 1-3 business days. Shipping rates are calculated by shipping destination.
Priority Mail Express: Ships overnight guaranteed. Shipping rates are calculated based on shipping destination.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing tracking number(s). The tracking number becomes active within 24 hours.
Customs, Duties and Taxes
www.mommegleaux.com is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
www.mommegleaux.com is not liable for any products damaged or lost during shipping. If you did not receive your products or If you received your order damaged, please contact the shipment carrier 1-800-ASK-USPS® (1-800-275-8777) to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Disclaimers
Please note that all of our products are handmade to order by the CEO one piece at a time. There may be a slight variation from one item to the next which makes your purchase special and truly one of a kind. Due to this process there will be no exchanges or refunds.
By purchasing our products you recognize and accept the fact that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Momme Gleaux will not be held responsible for such occurrences. We encourage those with sensitive skin to select our unscented products or purchase samples and perform a patch test on the skin for possible reactions.
If you are pregnant, please contact your physician before using any of our products- especially ones with essential oils.
We cannot guarantee actual results of any of our products as everyone's skin and DNA is different - nor do we claim that any of our products have been FDA approved. These are handmade products using all natural ingredients as noted under the product description of each product. If you have any questions about the product please ask BEFORE purchasing.